Originally Posted by rfaspen
One small difference between service with DAG and the current Leica service is...communication and expectation. Don (DAG) has always given me an honest estimate of how long before he can complete a service -- and he's usually close in that estimate. He also responds to 99% of my emails asking about status (which I don't often do because its not necessary). Leica just hasn't been very communicative and forthcoming with honest information.
Exactly, I've used both DAG and Oceanside and the wait is long but they let you know where u are in the queue. They are accurate with their time estimate, communicate and are very good. Plus they never give the bogus 'waiting on parts' lie.
Funny how these two independent shops are more professional than Leica NJ.