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Repair / Camera Care This is a good place to discuss the care and repair of your photo gear. You can share Do-It-Yourself repair and maintenance, as well as your recommendations for pro repairs. This new forum was created 4/1/07. PLEASE title your thread wisely, so others searching for a certain make of camera or repair person can find your thread easily!

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Earth to Sherry...
Old 08-25-2015   #1
Harryo1962
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Earth to Sherry...

Sherry at Golden Touch has had my Leica IIIf since May of last year for a CLA.
Ive been patient, and didn't call her until a full year had past. She said at that time that she was going to get caught up on her screw mount cameras in June.
Now it's almost September , and I've heard nothing. No emails replies, or the return of my camera after a written request.
Any advice, or updates as to her current status?
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Old 08-25-2015   #2
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She is notoriously difficult to get ahold off. Try calling during suppertime. Tha'ts the only time I was able to speak to her directly.
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Old 08-25-2015   #3
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Seems like the venting is justified: no reply to messages and camera still under repair a year in? I'd have little patience with that. Actually, Sherry was the first repair person I called and emailed years ago after I had a Leica lens that required work. Neither message received an answer and I moved on to working with Don. Too bad, because I hear she's great.

For what it's worth, DAG and Youxin have both been really excellent with turn around, though Don required a little more "handling".
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Old 08-25-2015   #4
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Problem with really good craftsmen (and seems, also women) is that they don't care about basic customer care program. They could hire for part time some young kid or elder man who would answer calls and provide interface to mastermind. I bet customers would happily pay $5 atop to get their calls answered and emails replied same or next day.
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Old 08-25-2015   #5
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Frustrating. I have invariably received three-week turnaround from Sherry and also always have a telephone conversation with her before sending the gear.

The trick to communicating with Sherry is to use the telephone only and call at night. I really wouldn't bother with email. She works very late nights and is probably the only person I don't know well whom I would not hesitate to call at 11 p.m. or even later.

When you do reach her, best to keep it friendly. You can tell she does not need the work. Assuming there's not some issue getting parts, I don't think you will have to wait long between speaking with Sherry and getting your camera. Good luck.
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Old 08-26-2015   #6
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She's fun to talk to on the phone. We had a nice chat in May, but nothing came of it. She serviced 2 of my lenses, and that process went smoothly.
I'll give her another call.
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Old 08-26-2015   #7
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Quote:
Originally Posted by Harryo1962 View Post
Sherry at Golden Touch has had my Leica IIIf since May of last year for a CLA.
She and DAG are flooded with junk.
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Old 08-26-2015   #8
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Weird. I recently used her to replace the finders in my M5 and turnaround was about 3 weeks w/ no communication issues.
I use Youxin for everything else that is not an M5 (he doesn't handle those) and his communication has been outstanding, along with excellent results, cheap prices and rapid turnaround.
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Old 08-26-2015   #9
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Well, I just contacted one repairer who told me that their backlog is five years. I appreciated the upfront honesty.

The trend of cameras to repair vs. really qualified repairers still at it... Will be interesting over the next few years.
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Old 08-26-2015   #10
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Quote:
Originally Posted by ColSebastianMoran View Post
The trend of cameras to repair vs. really qualified repairers still at it... Will be interesting over the next few years.
There will be more junk, fewer and fewer parts, and the great repair people will retire.

The solution is easy IMO. Pay more and buy undamaged lenses, use modern bodies, both Sony and Leica will be glad to sell you one.

If equipment is a hobby, and you love owning old equipment, just wait and don't worry so much.
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Old 08-26-2015   #11
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Leica NJ still services Leica cameras everyone.
Even the M5.... I asked them.
You may pay a bit more but,.. Likely won't have to deal with the eccentric Sherry.

She did a job for me exactly this time last year.
Completely rude on the phone after the camera arrived to her. The work was perfect. The bill ended up more than NJ's estimate and almost double her original quote.
Lived it and learned it !!!
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Old 08-26-2015   #12
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Originally Posted by f16sunshine View Post
Leica NJ still services Leica cameras everyone.
Even the M5.... I asked them.
NJ uses the same equipment to test and repair that is used to assemble the cameras in the first place. Their workspace is clean and professional. They are not perfect, no one is, but they do good work. They are really nice folks, some of whom I have known for 25+ years.
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Old 08-26-2015   #13
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They are really , really nice folks. Every time I've called there it's been extremely help and thoughtful people on the line.

OP, Give Sherry a bell. Make her promise a date. If you can't live with it have your camera returned.

Another person mentioned calling her late in the day. I recall sort of the same. She called me at what seemed like 8:00pm pacific to tell me how much to make the check out for when she finished my camera.

For what it's worth. It was only a 1 month wait for some frameline work on an M5.
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Old 08-26-2015   #14
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To those of you who drank the "Krauter Kool-Aid" you merely got lucky. I'd never use her again and I warn people from using her. When I sent in a IIF for a reapir estimate for work I requested, she apparently ignored my letter asking her to contact me with a price estimate before she did the work, so she held my IIf hostage for $275. She redefines "quirky".
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Old 08-26-2015   #15
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I've used Sherry much -- most for M5 and Leicaflex SL models -- and the turn around time has always been in that 3-6 week range. Fifteen months is sounding like DAG and others. Yes, she is expensive, but for the models I shoot she is considered the expert here in there states.

Too bad Essex is no more. They were inexpensive and quick.
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Old 08-26-2015   #16
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Too bad Essex is no more. They were inexpensive and quick.
Indeed, I lamented their passing. I own no Leicas but used them for a Rolleiflex and, incredibly, they also got a Voigtländer Vitessa working again for me. Just a few days ago I was thinking of trying to find and contact Shi Kim to ask where their repairmen landed, in hopes that some might be working somewhere else. Does anyone know how many staff they had? Since we always said "Essex Camera" rather than an individual's name, it felt like there might have been a roomful of them and Shi was just dispatcher; but for all I really know, maybe it was just Shi himself.

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Old 08-26-2015   #17
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Essex did my Contax iiia shutter overhaul many many years ago.
They fixed all the zeiss bumps too. Could not even tell they lifted the grip material off.
Without request or charge. The camera looked new.
It was cheap and like a week and a half out of my hands.
That was a well run machine
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Old 08-26-2015   #18
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Quote:
Originally Posted by Argenticien View Post
Indeed, I lamented their passing. I own no Leicas but used them for a Rolleiflex and, incredibly, they also got a Voigtländer Vitessa working again for me. Just a few days ago I was thinking of trying to find and contact Shi Kim to ask where their repairmen landed, in hopes that some might be working somewhere else. Does anyone know how many staff they had? Since we always said "Essex Camera" rather than an individual's name, it felt like there might have been a roomful of them and Shi was just dispatcher; but for all I really know, maybe it was just Shi himself.

--Dave
I used to use Essex a lot -- they were a 20 minute drive from my house.

There were 3 or 4 repairmen in a big bullpen room filled with worktables and shelves of waiting and finished work. I don't have time right now to search through my old image files, but I probably have a couple of test shots of the shop, taken through the drop-off/pick-up window.

I still mourn the passing of Essex Camera -- they were great to deal with, and could fix almost anything, not just Leica specialists.

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Old 08-26-2015   #19
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I also LOVED Essex.... really miss them! My one contact with SK was fast but she didnt correct the problem on my IIIc (k). I didn't follow up because the camera was too pristine to keep shipping back and forth so I lived with the issue until DAG was ready. Don fixed it and ID'ed an issue that she missed entirely that was peculiar to the K model.

Th OP's issue is unforgivable IMO and scary.
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Old 08-26-2015   #20
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Several years ago Sherry K. revived a petrified IIIc stepper I sent her. It took a while and I spoke to her on the phone a few times and I gather she does not like working on screw mount Leica's. Having said that, she has done wonderful work on several of my Leica's and their lenses. She is usually covered up with work so patience and politeness are helpful. I will send some more work her way soon but I don't think I would send her my screw mount Leica's. Joe
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Old 08-26-2015   #21
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Several years ago, Sherry overhauled a Summaron 35/2.8 and a 50/2 Rigid Summicron for me. She did a great job, reworking the Summaron several times until she was satisfied that the focus was perfectly smooth. She was fun to talk to in the phone, and responsive to email. A couple of months ago, however, I emailed to ask about servicing a lens, and got no reply. My guess is that she's either very busy, or moving toward retirement.
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Old 08-26-2015   #22
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Seems that the cameras I really enjoy using are getting harder and harder to repair. Must be time to start learning what it takes to keep my stuff working.
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Old 08-26-2015   #23
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Another resource for consideration if you're in US: Jim Richeson of Garland Camera, in Garland, TX.

He serviced a lot of cameras for me including an M3 and a Rolleiflex.
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Old 08-26-2015   #24
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Well, Sherry did a fine job for me when I needed a Summicron R lens worked on and it was a fast turnaround. That was a couple of years ago and I think since then ...I have no idea.
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Old 08-26-2015   #25
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Quote:
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Seems that the cameras I really enjoy using are getting harder and harder to repair. Must be time to start learning what it takes to keep my stuff working.
Not as hard as you think, I taught myself to repair Nikon rangefinders, simply because I could not trust others not to scratch up black collectible ones.

There are lots of good books, and now an enormous amount of knowledge being shared on the internet. We had one member in the Nikon society who shared an amazing amount of info on repair. Our society has the back issues, and reprints.

Cameras are not difficult to repair, they are more like appliances or cars than watches.
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Old 08-26-2015   #26
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Not as hard as you think, I taught myself to repair Nikon rangefinders, simply because I could not trust others not to scratch up black collectible ones.

There are lots of good books, and now an enormous amount of knowledge being shared on the internet. We had one member in the Nikon society who shared an amazing amount of info on repair. Our society has the back issues, and reprints.

Cameras are not difficult to repair, they are more like appliances or cars than watches.

That's all true to a point.
Maintaining a camera is easy enough. Repairs are more sensitive.
An untrained eye can do a repair but fail to recognize another part that should also be replaced.
Mechanical items that are many parts making a whole can be quite reliant one part to the next.
Those parts are the real issue with repairs. Acces to them that is.
Doing so called CLA's... not nearly as tricky.
It's almost enjoyable and meditative.

I'm a carreer "maker" so these things come naturally (carpentry, earth/plant husbandry etc...).
Cameras are wonderfully engineered things to work on.
It's very satisfying when a repair works. Frustrating when it gets hung up on a tiny piece that is difficult to source.
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Old 08-26-2015   #27
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Those parts are the real issue with repairs. Access to them that is.
Doing so called CLA's... not nearly as tricky.
It's almost enjoyable and meditative.
I absolutely recommend against buying any camera that is likely to need replacement parts. Ditto any camera with fungus or any kind of water damage.

Just assume there are NO parts, for you, or for anyone offering to repair your camera. At this point there are few Leica repair parts before the M5 or so, except for some cloth shutters. There are no cloth shutters for Nikon RF to speak of, they have all be used up. Very few new titan shutters, but they are out there. And I would never waste a part on a beater.

As long as you stay away from rare cameras there are many almost mint cameras for sale at very reasonable prices. It is easy to find Nicca bodies for under $200 that are just dried out and need curtains at most. They are so simple to work on.

Shutter work does require building a shutter tester, and one must be most careful with older Japanese cameras which are full of lens mount shims. But many repairs can be made without disturbing shims. Shims are the greatest problem one will likely run into if you have no test equipment.

IMO that "bargain" camera is only a bargain if it can be used several years without repair.
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Old 08-26-2015   #28
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Seems that the cameras I really enjoy using are getting harder and harder to repair. Must be time to start learning what it takes to keep my stuff working.
.

I want to wish you luck. Special testing equipment, special lubes, and sources for parts.
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Old 08-26-2015   #29
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I knew Sherry back in the middle 1970's to about 1984's and she believes she is a legend in her Own mind.
She can get mean and totally forget about you and your stuff just because you said the wrong thing.
I know back then she sent work she didn't want to do to other repair people and charged high prices then.
I have known a lot of people who won't use her because of that. To this day.
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Old 08-26-2015   #30
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I guess I'm a Smooth Talker. Always had Good Results with Sherry. Also I always called around 9PM East Coast time (I'm in Calif.) or Later. She was at her best then and had some great conversations.
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Old 08-26-2015   #31
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I guess I'm a Smooth Talker. Always had Good Results with Sherry. Also I always called around 9PM East Coast time (I'm in Calif.) or Later. She was at her best then and had some great conversations.
Well that's what I thought until I called again and asked for an eta for completion.

It's a tedious and lonely job with people constantly making demands and requests.
My primary job is similar in that way. I don't envy her a bit.
Still,... you gotta communicate and be nice.
In business you should not publish an email addy if you don't actually attend to it.
I've experienced that with other businesses over the years. It's a no win for anyone.
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Old 08-26-2015   #32
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I think this is mostly a case of a repair person who isn't a business person. No business person would hold you hostage like this! I'd have her send it, on her dime, to another repairer.
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Old 08-26-2015   #33
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Unfortunately I had a 'no-so-great' experience with Sherry also. She is undoubtedly an excellent technician but I just found the experience to be negative... rude to be frank. There's no doubt we need these 'top level' Leica experts but I wish there was a way to distribute more of the knowledge. Thankfully forums like this help DIYers at least do the basic repairs. I've bought some tools and so the simple stuff at home... it's been a big learning curve but worth it IMO.
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Old 08-26-2015   #34
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She got my M3 repaired and back to me within three weeks, back in June.

On the one hand, sounds like it was not too difficult a job.

On the other hand, maybe she just likes me more than some of youse.

Randy
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Old 08-26-2015   #35
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Sherry is a truly excellent repair technician, providing generally great repairs and service.
That said there can be mis-steps, just like anyone else.
She has done excellent work for me, without problems, in a timely manner.

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Old 08-26-2015   #36
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SK cla'd an M6 ttl last year for me. 3-4 week turnaround. Well priced. Great work. She's done a half dozen jobs for me over the last 4 years. No issues, I'm really pleased.
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Old 08-26-2015   #37
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Sherry is a truly excellent repair technician, providing generally great repairs and service.
That said there can be mis-steps, just like anyone else.
She has done excellent work for me, without problems, in a timely manner.

Stephen
Same here. Many times, and always 3 week or less turn around. But I don't doubt your story. I am all digital now, I only keep a couple of my old Leica film bodies for sentimental reasons.
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Old 08-26-2015   #38
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Problem with really good craftsmen (and seems, also women) is that they don't care about basic customer care program.....
Gotta love them sexist generalities...
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Old 08-26-2015   #39
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Indeed, I lamented their passing. I own no Leicas but used them for a Rolleiflex and, incredibly, they also got a Voigtländer Vitessa working again for me. Just a few days ago I was thinking of trying to find and contact Shi Kim to ask where their repairmen landed, in hopes that some might be working somewhere else. Does anyone know how many staff they had? Since we always said "Essex Camera" rather than an individual's name, it felt like there might have been a roomful of them and Shi was just dispatcher; but for all I really know, maybe it was just Shi himself.

--Dave
Is that really so incredible? They're an unorthodox design, no question, but definitely a quality camera. I suspect their biggest problems are a lack of maintenance (the original model lends itself to the ingress of dust etc) and maybe being tampered with by people who don't have the patience to learn their quirks. I've got a couple working well. I'd rather work on a Vitessa than a Minolta or Pentax SLR, for example. But I'm increasingly relieved I'm not attracted to Leicas. These sorts of threads (Where is my camera?/xxx isn't responding to contact/How long is so-and-so taking, these days?/My camera just came back from xxx and it's not working right--etc.) are all too frequent across the web, and they are, frankly, a real turn off.
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Old 08-26-2015   #40
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I think this is mostly a case of a repair person who isn't a business person.
In this day and age surely no business person would be a camera repair person?
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