Old 05-19-2017   #121
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Originally Posted by mexipike View Post
...

My main problem is that I'm about to go back to school (for photography) and have three photo projects going on right now. So I can't really see a 12 week gap to work without my camera, especially before August.
...
Another possibility is to explain your time-line problems to Leica with a positive attitude. Ask them to evaluate your sensor cover glass for delamination ASAP. If the sensor qualifies for replacement, request that Leica consider replacing your sensor at a more convenient time (after the August 17 deadline). Offer to pay for overnight shipment to return your camera as soon as it evaluated. If Leica agrees you could rent a replacement for the relatively short time the Camera is away.

The worse they can say is no.
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Old 05-19-2017   #122
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Another possibility is to explain your time-line problems to Leica with a positive attitude. Ask them to evaluate your sensor cover glass for delamination ASAP. If the sensor qualifies for replacement, request that Leica consider replacing your sensor at a more convenient time (after the August 17 deadline). Offer to pay for overnight shipment to return your camera as soon as it evaluated. If Leica agrees you could rent a replacement for the relatively short time the Camera is away.

The worse they can say is no.
Yeah, I've been thinking that's the route to go. I need to figure out when my camera was sold new as well, if it's within 5 years that also buys me some time.

Hopefully this time around I have better hope of getting in touch with someone at Leica who could help.
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Old 05-19-2017   #123
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I would call with your serial number and talk with the service manager. This initiated a shipping label to at least cover shipping and insurance. It seems with the serial number they will know the service history.

I think for the USA the only service center is in New Jersey.
Thanks Cal. That would be great for them to send me a shipping label that would cover both shipping and insurance.

I probably should have taken care of this quite a while ago but now with the August deadline coming up in three months, I better get cracking' on this.

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Old 05-19-2017   #124
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Leica Customer Service

I had the sensor of my M9 changed about couple of years ago. However, the replacement was not the corrosion-proof. I have not seen any change in the sensor. I am sending the camera to Leica for CLA and RF adjustment. If they see that the sensor needs change, they will change it.
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Old 05-20-2017   #125
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The ON Semi-conductor KAF-18500's spectral transmission response is 330 to 710 nm. This matches human vision. The most linear region is ~ 400 to 540 nm. Here's the data (scroll to the very end).

Filters that affect transmission response between 400 to 540 nm will significantly modify the raw file digital numbers compared to not using a filter. This means the default model parameters in the demosaicing interpolation algorithms no correlate directly to the data. This could be a good thing... especially for in-camera JPEG users. Lens filters outside this range will have smaller effects because the sensor's spectral response is attenuated.

Whether or not identical or even nearly identical image aesthetics can achieved by post-production raw file rendering parameters in the absence of traditional B&W lens filters is another matter. However not using lens filters means having the all the data at one's disposal as opposed to irreversibly limiting the raw file information content when the shutter is open.
Errr...What demosaicing algorithms? Monochrome sensors don't have Bayer filters....
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Old 05-20-2017   #126
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With B&W film, you use filters in front of the lens; with digital, you shoot in color, convert to B&W, and use the color adjustments in the HSL/Color/B&W module in Lightroom. With the MM (and scanned B&W film), those adjustments are not operational.
This is because a sensor is a monochrome device, which cannot read colour information; the colour is only added by the "trick" of putting a multicoloured filter in front of the sensor and interpolating the resulting colour mosaic.
A Monochrom sensor lacks this whole step of the process, avoiding all resulting artifacts and resolution loss.
Scanning B&W film is different, the Bayer filter is still in place in the sensor used in the scanner so filtering and interpolation still takes place, despite the lack of colour information from the original medium.

In fact, you can produce a colour image from a Monochrome camera by taking three shots with three colour filters in red,green and blue and combining them in Photoshop.
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Old 05-20-2017   #127
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Errr...What demosaicing algorithms? Monochrome sensors don't have Bayer filters....
Thanks for catching that. Deomsaicing certainly means combining separate image data.

Of course, only spatial interpolation is required to transform discrete amplitude information into a form that models continuous information well-suited to human visual perception.
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Old 05-20-2017   #128
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Contacting Leica in New York

What is the process to contact Leica and send my M9 for sensor cleaning and RF adjustment? Few years ago, I called Carmen (she is no longer there) and I sent it without any number or reserve, etc. Luckly, they contacted me after 4 weeks with a list of work to do. Has anyone sent anything lately? Pepe
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Old 05-22-2017   #129
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Leica is in NJ and ...

LEICA CAMERA AGENCY
Our local Leica Camera operation can answer your questions about our products, in the local language, naturally.

Leica Camera Inc.

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Old 05-22-2017   #130
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Cal,

How did you go about setting up your sensor repair. Who looked at it to confirm that there was an issue.

What did the spots on your sensor look like?

I've seen the worm like images posted by others, but are dots with halos corrosion...

Joe
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Old 05-22-2017   #131
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White dots with halos are most likely corrosion. The way to find out is to send the camera to leica for a sensor clean and inspection.
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Old 05-22-2017   #132
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Cal,

How did you go about setting up your sensor repair. Who looked at it to confirm that there was an issue.

What did the spots on your sensor look like?

I've seen the worm like images posted by others, but are dots with halos corrosion...

Joe
Joe,

The spots on my sensor did not get cleaned by my Visible Dust sensor cleaning kit. I showed you some of the artifacts that looked like dirt on some of my prints that I didn't spot. These were only evident on some shots in blue skies.

Know that these were landscape shots at F5.6.

I have the expensive cleaning kit that includes a magnifier with a ring of LED's to inspect your sensor. It also includes the "Arctic Butterfly" to electrostatically remove dust, and a blower ball with a check valve. If you would like to borrow my kit let me know. BTW I only have had to clean my sensor a few times. The first time was after the initial 9 months of heavy use. I actually had oil from the camera mechanicals on the sensor and had to do a wet clean.

I think only possibly only one other time I had to wet clean my sensor in the about the 5 years I have owned it. Pretty much the blower ball and Artic Butterfly is all that is required.

BTW with the magnifier I saw no imperfections, but it really was a great tool for checking for dust and oil/grease. Understand that I'm not one to change lenses in the street, and even at home in a clean/sheltered enviornment I seldom changed lenses.

My corrosion looked more like dirt, rather than dust, and did not look like spots with halos. There were only a few minor areas, and it was not widespread.

Look for my PM.

Cal
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Old 05-22-2017   #133
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Cal,

How did you go about setting up your sensor repair. Who looked at it to confirm that there was an issue.

What did the spots on your sensor look like?

I've seen the worm like images posted by others, but are dots with halos corrosion...

Joe
Take some pics of a blue sky underexposed by 1 or 2 stops at f16 or similar so you can see the marks, send a wide shot showing a lot and then another couple cropped to show a bit more detail and email it to here (explaining the situation).

[email protected]

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Old 05-22-2017   #134
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Both my M9 and Monochrom1 are on their way to Wetzlar right now. I did not even bother to check the sensor myself.
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Old 05-22-2017   #135
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I just got off the phone with Leica and they were very helpful. They actually had me do the exact blue sky test you mentioned and send it to them. They confirm that I most likely have the corrosion issue and will need to send it.

I'm coming around on Leica's service and I feel that Leica NJ is really putting an effort in to deal with peoples concerns on this issue and get everyone to a happy place before the cut off date.
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Old 05-22-2017   #136
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I just got off the phone with Leica and they were very helpful. They actually had me do that exact blue sky test you mentioned and send it to them. They confirm that I most likely have the corrosion issue and will need to send it.

I'm coming around on Leica's service and I feel that Leica NJ is really putting an effort in to deal with peoples concerns on this issue and get everyone to a happy place before the cut off date.
MP,

I only have good things to say. I used the short list to keep my camera to use for 4 months, and was told 8-10 week turnaround, but it ended up being 12 weeks. Oh-well I say.

Bill the Service Manager told me the camera basically gets overhauled, so it will be like a factory rebuilt camera. My MM got used heavily. Other than the sensor corrosion never a problem. I only had two batteries and never experience the short battery life others have complained about. Also my camera is silvering around the edges, and the old vulcanite was worn smooth in some places from my finger tips.

Also Leica did me a great-great favor and lent me a 24-90 SL zoom for NYC Fashion Week. They were very generous to me, and know I am not a working pro. I will be forever grateful.

BTW all the above was no cost to me. I expect to continue to love this camera for years to come. How cool is that?

Cal
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Old 05-22-2017   #137
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Thanks John. I actually had the sensor changed in the peak of the problem couple of years ago. It took only 3 months for them to do it. I have an M8.2 that can use in the meantime. What I like from Leica is that they are very thorough in the work they do and they also check for other problems.
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Old 05-22-2017   #138
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It took only 3 months for them to do it.
Leica has done a masterful job of tamping down expectations among its adherents. We're now at a four month waiting list, three month repair time.
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Old 05-22-2017   #139
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Pepe,

I only have one experience and that was late last year. In the summer I contacted Leica and got on a list. This allowed me to use my camera for 4 months. I sent in my Monochrom in December and was told 8-10 weeks turnaround, but it ended up being 12 weeks. No big deal.

Leica paid for the shipping round trip. Bill, the Service Manager, told me the camera would get overhauled, and basically it would be pretty much a new camera.

I understand that a sensor replacement means the electronics gets changed out as the sensor and circuit are an assembly. New firmware is installed, and the vulcanite is replaced.

I am pleased.

Cal
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Old 05-22-2017   #140
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Well dang. I just decided to check out this thread and see what it was about. Not good news for me. No corrosion (that I can see) on my M9 yet. I just checked with the blue sky shot about 15 mins. ago. I have dust (some of it kind of linear) but no white halos.

I might do what others are suggesting: send my M9 to Leica before August anyway. I'm curious how Ellen's (ornate_wrasse) experience goes. Like her, I also bought my M9 from an RFF classified and I also live in Oregon (south of Portland). We have no Leica resources nearby -- closest is the Leica Store in Bellvue/Seattle Washington -- so I'm just not sure how to proceed.

Funny thing is I have been so careful to protect my M9 from high humidity, safe in the thought that should this dreaded corrosion still arise even with my great care, it would be dealt with. Maybe I should have taken it out in rainy and foggy weather more? Maybe I shouldn't have stored it in the humidity control cupboard?
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Old 05-22-2017   #141
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Cal,

Sent a e-mail off just stating that I wanted a sensor cleaning and evaluation and got a call tag just like that...

Joe
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Old 05-23-2017   #142
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Joe,

It is pretty easy, but not speedy. The bonus if you get your sensor replaced is an overhauled camera.

Hope for corrosion.

BTW my sensor corrosion looked like dirt; it could not be cleaned; and it only appeared in some prints (no halos).

Cal
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Old 05-23-2017   #143
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Leica has done a masterful job of tamping down expectations among its adherents. We're now at a four month waiting list, three month repair time.
No kidding.
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Old 05-23-2017   #144
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It seems to be mandatory (for all precatical purposes] to send in your M9 for a check-up before the August deadline.
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Old 05-24-2017   #145
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Leica has done a masterful job of tamping down expectations among its adherents. We're now at a four month waiting list, three month repair time.
Last reports from German users: Turnaround in Wetzlar: three weeks.
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Old 05-24-2017   #146
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Last reports from German users: Turnaround in Wetzlar: three weeks.
Unfortunately, the time frame in the United States is significantly longer.
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Old 05-24-2017   #147
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Well lets see, my camera was picked up by UPS today bound for NJ. So the clock starts...
(Well maybe calendar)

Joe
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Old 05-24-2017   #148
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Well lets see, my camera was picked up by UPS today bound for NJ. So the clock starts...
(Well maybe calendar)

Joe
Good luck... at least you have a Sony is the meantime!
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Old 05-24-2017   #149
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Well lets see, my camera was picked up by UPS today bound for NJ. So the clock starts...
(Well maybe calendar)

Joe
Did you just addressed it to Leica in NJ, or did you call them first?

Pepe
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Old 05-24-2017   #150
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Unfortunately, the time frame in the United States is significantly longer.
TBH, I found it quite fast as well. The most recent report dates from May 22nd, sent in on May 2nd; maybe Leica has anticipated on the expected rush.
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Old 05-27-2017   #151
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All I had to do was send a e-mail inquiring about a sensor cleaning / evaluation.

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Old 05-28-2017   #152
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Reading all the posts on this subject made me rather anxious. My M9 had been diagnosed with the sensor problem when I tried to get the sensor cleaned, so I feared the worst. Then I saw the announcement a few days ago and rang Leica UK customer care. I was walked through my options and told about the upgrade policy.

Long story short, less than 24 hrs later I was walking out of the Leica Mayfair store with a new Monochrom. The trade in offer on my M9 meant I had lost less than £300 on my used cost, purchased over three years ago.

The cost of ownership was approx £1.50 a week... for so much joy.

Yes I know I am lucky to be able to trade up, but top marks to Leica UK for their faultless treatment of my problem.

It's my first forum post, so go easy on me.
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Old 05-29-2017   #153
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I too had an offer to upgrade my M9 at this time of needing a new sensor. They offered a very fair trade-in price, but unfortunately, the monochrom 246 are at a 'premium' price here in Japan and it just could not happen for me.

Oh well, the M9 will be back in a few weeks and like new as a consolation.
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Old 05-29-2017   #154
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Oh well, the M9 will be back in a few weeks and like new as a consolation.
Worse things could happen... enjoy it!
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Old 05-30-2017   #155
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Reading all the posts on this subject made me rather anxious. My M9 had been diagnosed with the sensor problem when I tried to get the sensor cleaned, so I feared the worst. Then I saw the announcement a few days ago and rang Leica UK customer care. I was walked through my options and told about the upgrade policy.

Long story short, less than 24 hrs later I was walking out of the Leica Mayfair store with a new Monochrom. The trade in offer on my M9 meant I had lost less than £300 on my used cost, purchased over three years ago.

The cost of ownership was approx £1.50 a week... for so much joy.

Yes I know I am lucky to be able to trade up, but top marks to Leica UK for their faultless treatment of my problem.

It's my first forum post, so go easy on me.
Thanks for your post. It seems some of us feel lucky and fortunate. Glad it was good for you

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Old 05-30-2017   #156
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Just sent a e-mail inquiring about a sensor cleaning / evaluation.

Joe
Joe, please share their response when you have it. Thanks! Jean-Marc
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Old 05-30-2017   #157
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When I got my M9 a year ago or so I noticed that the sensor had quite a bit of dust on it, which was not that big of a deal as I could simply clone it out (too lazy to do it/send it in). In light of this new policy, I did the typical 'stop down and shoot a wall' type thing and looked at the image at full size. There's a few dust spots (diffuse 'blobs') but also these jet black, pinpoint spots that look completely different from your garden variety dust spot. I emailed Leica about the issue to get their opinion if I should send this in. We'll see.
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Old 05-30-2017   #158
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When I got my M9 a year ago or so I noticed that the sensor had quite a bit of dust on it, which was not that big of a deal as I could simply clone it out (too lazy to do it/send it in). In light of this new policy, I did the typical 'stop down and shoot a wall' type thing and looked at the image at full size. There's a few dust spots (diffuse 'blobs') but also these jet black, pinpoint spots that look completely different from your garden variety dust spot. I emailed Leica about the issue to get their opinion if I should send this in. We'll see.
Art,

Now is the time to take advantage of the remaining "good will."

Good luck.

Cal
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Old 05-30-2017   #159
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Art,

Now is the time to take advantage of the remaining "good will."
Part of that "good will" is a free sensor clean and inspection. I would send it in.
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Old 05-30-2017   #160
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so, for those looking for a secondhand M9, they should be looking at the ones with firmware version 1.204 to be 100% sure that it has a new sensor.
am I correct?
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