igorcamera
Newbie
Is the Leica Monochrom 18mp Service Code 3.000 means new Sensor ?
cz23
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My MM invoice had no such service code for the sensor replacement. The work item was stated as "Necessary service charge" and the quantity column read "4.000 H," whatever that means.
Incidentally, I sold my MM right after sensor replacement and bought an M6 from you. Really enjoying it.
John
Incidentally, I sold my MM right after sensor replacement and bought an M6 from you. Really enjoying it.
John
Calzone
Gear Whore #1
IGOR,
This is Cal one of your customers. I am not sure if the service code 3.000 means a new sensor.
I started a thread about the sensor replacement program deadline. You might want to post your question there where many are viewing.
It does seem like things are an unique experience for each participant.
Hope this helps. I will bump the thread I started so it will be top listed.
Cal
jszokoli
Well-known
Cal,
I have the paper work in front of me and the 3.000 is followed by an H, I read that as 3 hours labor.
The parts replaced are listed on the next 'line' Sensor cover glass, adjust rangefinder clean, lubrication and adjustment leather covering. followed by 1 PCS which I take to mean 'pieces'.
Then the next line; printed circuit, adjusted that is followed by that same 1 PCS which is a little strange as if its labor why would it be listed a a part.
Ahh the mysteries of someones IT system...
Joe
I have the paper work in front of me and the 3.000 is followed by an H, I read that as 3 hours labor.
The parts replaced are listed on the next 'line' Sensor cover glass, adjust rangefinder clean, lubrication and adjustment leather covering. followed by 1 PCS which I take to mean 'pieces'.
Then the next line; printed circuit, adjusted that is followed by that same 1 PCS which is a little strange as if its labor why would it be listed a a part.
Ahh the mysteries of someones IT system...
Joe
cz23
-
Ah, that makes sense. So mine took four hours. Although you have to wonder why you'd need three digits after the decimal.
Let's compute this, hypothetically, of course. If NJ replacement takes five hours on average and the wait is 25 weeks, that's how many replacements?
(25 weeks x 5 days x 8 hours) / 5 hours = 200 replacements
That's a lot of cameras. And presumably, they have more than one technician doing them. Still, that helps me understand the delay. The technicians must be bored stiff with this task.
John
jszokoli
Well-known
Because 1/60 of an hour is an ugly number (.01666667) and your German???
sepiareverb
genius and moron
I got the impression that there was only one tech, or maybe one each for film and digital. I've always heard "he" when discussing "the tech" with customer service.
Calzone
Gear Whore #1
That would be like my present work situation. I have a Cyclotron Micro-Manager to make my job harder, so there is always a grey area, and also a lack of clarity.
Meanwhile I do all the work. LOL.
Cal