jaapv
RFF Sponsoring Member.
Looking around the Internet it appears one must be a LUF member to get good service, and RFF is a worst-case scenario...:angel:
______
-
As the title of thread suggests, the comments regarding "lukewarm" service are with reference to the Leica New Jersey facility, which is why some have suggested bypassing it and shipping your camera directly to Wetzlar for service.
Huss
Mentor
Looking around the Internet it appears one must be a LUF member to get good service, and RFF is a worst-case scenario...:angel:
Actually looking around the internet it seems that good service is extremely rare. RFF is not a bubble, it's just another forum, and Leica users here are also on other forums including LUF.
Think about what you just said. Someone that already has spent maybe $10,000, maybe $20,000 on Leica equipment (easy to do with just one camera and a couple of lenses) is not guaranteed good service unless they then join something called LUF. And all that is is a users' group.
How insane is that?
Luke_Miller
Established
Pretty sure jaapv was speaking in jest - thus the emoticons. Plenty of LUF members experience poor service from Leica NJ. I'm one of them.
Emile de Leon
Well-known
Leica is an equal opportunity aftersales disappointment company...they spare no one!
mpaniagua
Newby photographer
+1
Freewill. Give your hard earned dollars (or euro, pesos, yen,etc.) to a company that suit you and fullfil your needs. If Leica doesn't dont buy from them, or stick to film cameras, which you can overhaul and CLA from third party companies.
Also, if you are an actual customer, try to address your complains to Leica USA or Germany. Dont know if Leica Germany has anything to do with Leica USA, but I guess it will be more useful that just posting on a Forum. Remember that Leica is a business, so they will do thing that will increase their sales or give them money.
Regards.
Marcelo